{"id":27890,"date":"2025-07-11T18:41:27","date_gmt":"2025-07-11T18:41:27","guid":{"rendered":"https:\/\/wpgolive.com\/politique-de-remboursement\/"},"modified":"2026-01-29T09:29:10","modified_gmt":"2026-01-29T09:29:10","slug":"politique-de-remboursement","status":"publish","type":"page","link":"https:\/\/wpgolive.com\/fr\/politique-de-remboursement\/","title":{"rendered":"Politique de remboursement"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"27890\" class=\"elementor elementor-27890 elementor-7377\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2924265 e-flex e-con-boxed e-con e-parent\" data-id=\"2924265\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b648fc2 elementor-widget elementor-widget-spacer\" data-id=\"b648fc2\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb9fc8a elementor-widget elementor-widget-heading\" data-id=\"cb9fc8a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Politique de remboursement<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-43b2e07 elementor-widget elementor-widget-spacer\" data-id=\"43b2e07\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3890f36 elementor-widget elementor-widget-text-editor\" data-id=\"3890f36\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Derni\u00e8re mise \u00e0 jour :<\/strong> 1 juillet 2025<\/p>\n<p>\nEn raison de la nature de nos services, qui incluent des produits num\u00e9riques et le d\u00e9veloppement de sites web personnalis\u00e9s, toutes les ventes sont consid\u00e9r\u00e9es comme d\u00e9finitives d\u00e8s que le travail a commenc\u00e9. Cette politique vise \u00e0 prot\u00e9ger la valeur de notre temps, de notre travail de conception et de nos engagements en mati\u00e8re de licences.\n<\/p>\n<h3>1. Conditions g\u00e9n\u00e9rales de remboursement<\/h3>\n<p><\/p>\n<ul>\n<li><strong>Aucun remboursement<\/strong> n\u2019est accord\u00e9 une fois que le travail de personnalisation ou de d\u00e9veloppement a commenc\u00e9.<\/li>\n<li>Un remboursement int\u00e9gral peut \u00eatre demand\u00e9 <strong>dans les 24 heures suivant l\u2019achat<\/strong>, uniquement si aucun travail n\u2019a d\u00e9but\u00e9.<\/li>\n<li>Toute demande de remboursement doit \u00eatre envoy\u00e9e par \u00e9crit \u00e0 <strong>billing@wpgolive.com<\/strong>.<\/li>\n<\/ul>\n<h3>2. Situations non remboursables<\/h3>\n<p><\/p>\n<ul>\n<li>Changement d\u2019avis apr\u00e8s le d\u00e9marrage du projet<\/li>\n<li>Mauvaise compr\u00e9hension du service ou attentes diff\u00e9rentes de celles d\u00e9crites<\/li>\n<li>Insatisfaction concernant le design apr\u00e8s les cycles de r\u00e9visions convenus<\/li>\n<li>Impossibilit\u00e9 de fournir le contenu requis ou les acc\u00e8s \u00e0 l\u2019h\u00e9bergement<\/li>\n<li>Probl\u00e8mes li\u00e9s \u00e0 votre propre h\u00e9bergeur, nom de domaine ou outils tiers<\/li>\n<\/ul>\n<h3>3. Exceptions<\/h3>\n<p><\/p>\n<p>\nUn remboursement peut \u00eatre envisag\u00e9 uniquement dans les cas exceptionnels suivants :\n<\/p>\n<p><\/p>\n<ul>\n<li>Le produit ou le service n\u2019a pas \u00e9t\u00e9 livr\u00e9<\/li>\n<li>Le produit final ne correspond pas \u00e0 ce qui \u00e9tait explicitement d\u00e9crit sur la page de vente et le probl\u00e8me ne peut pas \u00eatre r\u00e9solu avec l\u2019assistance<\/li>\n<\/ul>\n<h3>4. Probl\u00e8mes de livraison<\/h3>\n<p><\/p>\n<p>\nSi votre produit ou site web n\u2019a pas \u00e9t\u00e9 livr\u00e9 comme promis, vous devez nous en informer dans un d\u00e9lai de 5 jours calendaires apr\u00e8s l\u2019achat. Nous traiterons le probl\u00e8me en priorit\u00e9. Si aucune solution n\u2019est trouv\u00e9e, un remboursement pourra \u00eatre accord\u00e9 \u00e0 notre discr\u00e9tion.\n<\/p>\n<h3>5. R\u00e9trofacturations (Chargebacks)<\/h3>\n<p><\/p>\n<p>\nNous vous encourageons fortement \u00e0 nous contacter avant d\u2019initier toute proc\u00e9dure de r\u00e9trofacturation. Les r\u00e9trofacturations injustifi\u00e9es constituent une violation de nos Conditions G\u00e9n\u00e9rales et peuvent entra\u00eener la r\u00e9siliation du compte ainsi que des actions l\u00e9gales. Toutes les licences num\u00e9riques et droits d\u2019utilisation seront imm\u00e9diatement r\u00e9voqu\u00e9s.\n<\/p>\n<h3>6. R\u00e9solution via le support avant remboursement<\/h3>\n<p><\/p>\n<p>\nEn cas de probl\u00e8me technique, nous ferons des efforts raisonnables pour le r\u00e9soudre avant d\u2019envisager un remboursement. Cela inclut l\u2019aide \u00e0 l\u2019installation, la correction de bugs ou des ajustements mineurs dans le cadre du service.\n<\/p>\n<h3>7. Nous contacter<\/h3>\n<p><\/p>\n<p>\nPour demander un remboursement (dans les conditions \u00e9ligibles) ou signaler un probl\u00e8me de livraison, veuillez nous contacter par email :<br \/>\n<strong>Email :<\/strong> billing@wpgolive.com\n<\/p>\n<p><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Politique de remboursement Derni\u00e8re mise \u00e0 jour : 1 juillet 2025 En raison de la nature de nos services, qui [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-27890","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/wpgolive.com\/fr\/wp-json\/wp\/v2\/pages\/27890","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wpgolive.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wpgolive.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wpgolive.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wpgolive.com\/fr\/wp-json\/wp\/v2\/comments?post=27890"}],"version-history":[{"count":0,"href":"https:\/\/wpgolive.com\/fr\/wp-json\/wp\/v2\/pages\/27890\/revisions"}],"wp:attachment":[{"href":"https:\/\/wpgolive.com\/fr\/wp-json\/wp\/v2\/media?parent=27890"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}