{"id":27893,"date":"2025-07-11T18:41:27","date_gmt":"2025-07-11T18:41:27","guid":{"rendered":"https:\/\/wpgolive.com\/politica-de-reembolso\/"},"modified":"2026-01-29T09:29:47","modified_gmt":"2026-01-29T09:29:47","slug":"politica-de-reembolso","status":"publish","type":"page","link":"https:\/\/wpgolive.com\/es\/politica-de-reembolso\/","title":{"rendered":"Pol\u00edtica de reembolso"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"27893\" class=\"elementor elementor-27893 elementor-7377\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2924265 e-flex e-con-boxed e-con e-parent\" data-id=\"2924265\" data-element_type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b648fc2 elementor-widget elementor-widget-spacer\" data-id=\"b648fc2\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb9fc8a elementor-widget elementor-widget-heading\" data-id=\"cb9fc8a\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Pol\u00edtica de reembolso<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-43b2e07 elementor-widget elementor-widget-spacer\" data-id=\"43b2e07\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3890f36 elementor-widget elementor-widget-text-editor\" data-id=\"3890f36\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>\u00daltima actualizaci\u00f3n:<\/strong> 1 de julio de 2025<\/p>\n<p>\nDebido a la naturaleza de nuestros servicios, que incluyen productos digitales y desarrollo web personalizado, todas las ventas se consideran finales una vez que el trabajo ha comenzado. Esta pol\u00edtica existe para proteger el valor de nuestro tiempo, trabajo de dise\u00f1o y compromisos de licencia.\n<\/p>\n<h3>1. Condiciones generales de reembolso<\/h3>\n<p><\/p>\n<ul>\n<li><strong>No se ofrecen reembolsos<\/strong> una vez iniciado el trabajo de personalizaci\u00f3n o desarrollo.<\/li>\n<li>Puedes solicitar un reembolso completo <strong>dentro de las 24 horas posteriores a la compra<\/strong>, \u00fanicamente si no se ha iniciado ning\u00fan trabajo.<\/li>\n<li>Todas las solicitudes de reembolso deben enviarse por escrito a <strong>billing@wpgolive.com<\/strong>.<\/li>\n<\/ul>\n<h3>2. Situaciones no reembolsables<\/h3>\n<p><\/p>\n<ul>\n<li>Cambio de opini\u00f3n despu\u00e9s de iniciado el proyecto<\/li>\n<li>Malentendidos sobre el servicio o expectativas diferentes a lo descrito<\/li>\n<li>Insatisfacci\u00f3n con el dise\u00f1o tras las rondas de revisi\u00f3n acordadas<\/li>\n<li>Imposibilidad de proporcionar el contenido requerido o accesos al hosting<\/li>\n<li>Problemas relacionados con tu proveedor de hosting, dominio o herramientas de terceros<\/li>\n<\/ul>\n<h3>3. Excepciones<\/h3>\n<p><\/p>\n<p>\nPodr\u00e1n considerarse reembolsos \u00fanicamente en las siguientes situaciones excepcionales:\n<\/p>\n<p><\/p>\n<ul>\n<li>El producto o servicio no fue entregado<\/li>\n<li>El producto final no coincide con lo descrito expl\u00edcitamente en la p\u00e1gina de venta y el problema no puede resolverse mediante soporte<\/li>\n<\/ul>\n<h3>4. Problemas de entrega<\/h3>\n<p><\/p>\n<p>\nSi tu producto o sitio web no se entrega seg\u00fan lo prometido, debes notificarnos dentro de los 5 d\u00edas naturales posteriores a la compra. Trabajaremos para resolver el problema con prioridad. Si no se logra una soluci\u00f3n, podremos aprobar un reembolso a nuestra discreci\u00f3n.\n<\/p>\n<h3>5. Contracargos (Chargebacks)<\/h3>\n<p><\/p>\n<p>\nRecomendamos encarecidamente que te pongas en contacto con nosotros antes de iniciar un contracargo. Los contracargos injustificados se consideran un incumplimiento de nuestros T\u00e9rminos y pueden dar lugar a la cancelaci\u00f3n de la cuenta y acciones legales. Todas las licencias digitales y derechos de uso ser\u00e1n revocados inmediatamente.\n<\/p>\n<h3>6. Resoluci\u00f3n mediante soporte antes del reembolso<\/h3>\n<p><\/p>\n<p>\nSi experimentas un problema t\u00e9cnico, realizaremos esfuerzos razonables para solucionarlo antes de considerar un reembolso. Esto incluye ayuda con la instalaci\u00f3n, correcci\u00f3n de errores o ajustes menores dentro del alcance del servicio.\n<\/p>\n<h3>7. Contacto<\/h3>\n<p><\/p>\n<p>\nPara solicitar un reembolso (seg\u00fan los t\u00e9rminos aplicables) o informar de un problema de entrega, por favor cont\u00e1ctanos por email:<br \/>\n<strong>Email :<\/strong> billing@wpgolive.com<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Pol\u00edtica de reembolso \u00daltima actualizaci\u00f3n: 1 de julio de 2025 Debido a la naturaleza de nuestros servicios, que incluyen productos [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-27893","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/wpgolive.com\/es\/wp-json\/wp\/v2\/pages\/27893","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wpgolive.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wpgolive.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wpgolive.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wpgolive.com\/es\/wp-json\/wp\/v2\/comments?post=27893"}],"version-history":[{"count":0,"href":"https:\/\/wpgolive.com\/es\/wp-json\/wp\/v2\/pages\/27893\/revisions"}],"wp:attachment":[{"href":"https:\/\/wpgolive.com\/es\/wp-json\/wp\/v2\/media?parent=27893"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}