Frequently Asked Questions

Got questions about our ready-made WordPress websites? Whether you're a business owner, entrepreneur, or creative agency, we've answered the most common ones to help you get started with confidence.

Getting Started

A pre-made WordPress website is a fully designed and structured site that includes essential pages like Home, About, Services, Contact, and more — all styled with professional layouts.
We customize the site to match your brand (colors, logo, content, structure) and install it on your hosting, ready for you to launch without needing to design it from scratch.

No. When you buy a WordPress theme, you’re purchasing a file you need to install, configure, and design yourself — which often requires technical knowledge.
With us, you’re not just getting a theme — you’re getting a fully built, customized website tailored to your business. We handle the setup, structure, styling, and content integration for you.
You don’t need to touch any code or design tools — we deliver a finished website that’s ready to go live.

Yes! Every website we offer includes a live demo that shows the default layout, design, and features. This allows you to preview exactly what you’re purchasing before placing an order.

The final result will vary depending on the level of customization you choose — such as changes to colors, branding, content, or layout. The live demo represents the design foundation; your delivered website will be tailored to fit your business needs.

Website Setup & Customization

Yes. Once you place your order and submit your content, we begin customizing the website for your brand. After it’s completed, your website will be ready to go live — no technical setup or installation needed on your side.
You can also choose a customization level to match your branding, content, and design preferences.

Yes. Every website is customized for your business based on the package you choose.
We offer different levels of customization — from basic updates like adding your logo and brand colors, to full personalization of content, layout, and features.
You’ll receive a final website tailored to your brand, ready to launch without you needing to build anything yourself.

Each customization package includes different levels of personalization depending on what you need. Common features include:

  • Adding your logo and brand colors

  • Replacing demo text and images with your own content

  • Adjusting sections or layout structure

  • Contact form integration

  • Basic SEO setup (titles, descriptions)

  • Performance optimization for speed and mobile

Full details are listed in the pricing section of each template. Regardless of the package, we handle all setup and customization for you — no technical work required on your end.

Delivery time depends on the customization package you choose:

  • Basic – 2 to 3 business days

  • Standard – 5 to 7 business days

  • Premium – 7 to 10 business days

We’ll confirm your exact delivery timeline after receiving your content and order details. Delays caused by missing content or feedback may affect the final delivery date — but we’ll always keep you informed throughout the process.

Yes. You can upgrade your customization package at any time by paying the difference in cost. Whether you want to add more content, change the layout, or request additional features, we’re happy to adjust the scope to match your needs.

Content & Branding

Yes. After ordering, we’ll guide you through a step-by-step form where you can upload your logo, text, images, and brand colors to personalize your website.

Yes. We can build your website using temporary placeholder text and royalty-free images until you’re ready to provide your own content. You can update the content yourself later or request updates through our optional maintenance plan.

Note: We do not reuse or distribute licensed content from template sources.

Absolutely. We offer professional copywriting services for core pages like Home, About, Services, and more. This can be added as an extra service depending on your package or needs.

Yes. We offer custom logo design as an optional service, and it may be included in some of our website packages. If you’d like a modern, brand-aligned logo as part of your project, feel free to check out our Services page for more details and examples.

Yes. If you provide your content in another language, we can customize the site accordingly.

For a multilingual website (with language switching), you can add our Multilanguage Pack during checkout.
It includes translation setup using WPML or Polylang, a language switcher in the header/footer, and basic multilingual SEO

Tech & Hosting

If you already have hosting and a domain, we’ll work with your existing setup.
If not, we offer reliable hosting and domain registration as optional add-ons — and we’ll handle the full setup for you if selected during checkout.

Yes, as long as your hosting meets standard WordPress requirements (PHP, MySQL, etc.). We’ll ask for your login credentials (such as cPanel or WordPress admin access) once your order is confirmed.

Not at all. Our service is completely done-for-you. You don’t need to install anything or touch any code.
After delivery, you’ll have full access to your website along with a guide to help you manage it confidently.

Yes. All websites are fully responsive (mobile-optimized) and built following modern SEO best practices — including clean code, fast loading, and proper structure for search engine indexing.

Yes. We can assist in setting up professional email addresses using your domain (like [email protected]) through third-party email services such as Zoho Mail or Google Workspace. This is available as an optional service.

Website Ownership & Support

Yes. After delivery, you’ll have full access to your website dashboard with a visual editor, so you can easily update text, images, and content without coding skills.
We also provide a simple guide to help you make basic edits yourself.

Note: Advanced design or structural changes may require professional assistance.

Yes — you’ll have full access to your WordPress admin, site files, and hosting account (if using your own or one provided through us).
However, please note that certain tools and assets used to build the website (such as licensed templates or plugins) remain under a commercial-use license and cannot be resold, extracted, or reused outside your delivered website.

Once your payment is confirmed, you’ll receive a welcome email with a link to submit your content, brand assets, and (if applicable) hosting access.
We’ll begin work as soon as we have everything we need. You’ll be kept informed throughout the process.

You’ll be given access to a secure submission form where you can upload your logo, text, images, brand colors, and notes.
If you need help organizing your content, our team is here to guide you through the process.

After Delivery & Maintenance

Yes. Each package includes a specific number of post-delivery edits (such as design adjustments or small content changes).
For ongoing updates beyond your package, we recommend adding our Website Care Plan for continuous support, maintenance, and peace of mind.

Revisions typically include:

  • Color or font adjustments

  • Replacing text or images

  • Spacing and alignment fixes

Not included:

  • Full layout changes

  • Redesigns or template switches

  • New pages or major structural edits

  • Copywriting or SEO overhauls

If you’re unsure, we’ll clarify what’s included based on your package.

Yes. Before launch, you’ll receive a private preview link so you can review your site and request any final adjustments included in your package.
Your website only goes live once you give us the green light.

Yes. Our optional Website Care Plan includes:

  • Monthly backups

  • Plugin & WordPress updates

  • Basic security monitoring

  • Performance checks

  • Priority support for edits or questions

You can learn more or subscribe here.

Orders, Payments & Policies

Browse our collection, choose the website design that fits your business, select your preferred customization package, and proceed to checkout.
Once your order is confirmed, you’ll receive instructions to submit your content and project details — and we’ll handle the rest.

We accept all major credit and debit cards via Stripe, as well as PayPal. All payments are processed securely using encrypted payment gateways.

Yes — under limited conditions. If no customization work has started, you may request a full refund within 24 hours of purchase.
Once work begins, all sales are final due to the time, design, and licensing involved.

For full terms, please read our Refund Policy.

Still Have Questions?
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